Privacy Policy

This Privacy Policy describes how OVRA LONDON ("we", "our") collects, uses, discloses and protects your personal information when you browse or shop on our website.

We comply with the General Data Protection Regulation (EU) 2016/679 - GDPR and Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).

1. About us
Company name: OVRA LONDON
Contact email: isupport@Ovrafashion.com

Under European data protection regulations, Ovra London is the "data controller" of your personal information in relation to this website.

2. Information we collect
a. Information you provide to us:

Account information: name, email address, shipping/billing address, telephone number.

Orders and payments: order history, payment details (securely managed by our data processors).

Customer service: any communication sent when contacting us.

b. Information collected automatically:

Usage data: IP address, browser type, pages visited, referrer, time stamps.

Cookies and similar technologies: first-party and third-party cookies (Google Analytics, Meta Pixel, etc.).

c. Sensitive information:
We do not collect sensitive information unless you voluntarily provide it in specific cases.

3. Legal basis for processing
We only process your personal data when there is a valid legal basis pursuant to Article 6 of the GDPR:

Contract performance: to process orders, payments and deliveries.

Legal obligations: to comply with tax, accounting or regulatory requirements.

Consent: to send you newsletters, offers and promotions.

Legitimate interest: to prevent fraud, improve our services and perform statistical analysis.

4. Purpose of processing:
To manage orders, payments, shipments and returns.

Manage your customer account and shopping cart.

Send commercial communications (when there is valid consent).

Improve the user experience through analytics and cookies.

To comply with legal obligations and respond to requests from authorities.

5. Disclosure of personal data
We do not sell your personal data. We may share it with:

Service providers: payment gateways, providers, technical support.

Financial entities: banks or card issuers for payments/refunds.

Public authorities: when required by law or legal process.

Affiliates/partners: pursuant to confidentiality agreements.

6. International transfers
Your data may be transferred to the United States or other countries outside the EEA. In these cases, we use standard contractual clauses of the European Commission or other appropriate safeguards to ensure a level of protection equivalent to that of the EU.

7. Data retention
We only retain your personal data for as long as necessary to:

Complete your purchase and manage the contractual relationship.

Comply with tax and accounting obligations (usually up to 7 years).

Resolve disputes and enforce our agreements.

8. Security
We use appropriate technical and organizational measures (encryption, access control, secure servers) to protect your data against unauthorized access, disclosure or loss.

9. Your rights (GDPR and LOPDGDD)
As a data subject, you have the following rights:

Access: to know what data we process about you.

Rectification: correction of inaccurate or incomplete data.

Erasure ("right to be forgotten"): request the deletion of your data when it is no longer necessary.

Restriction: temporary restriction of processing under certain circumstances.

Portability: Receiving your data in a structured format and transferring it to another data controller.

Objection: to object to processing based on legitimate interests or receiving direct marketing.

Withdrawal of consent: when the legal basis is consent.

You can exercise these rights by writing to support@Ovrafashion.com.

If you are not satisfied with our response, you can file a complaint with the Spanish Data Protection Authority (AEPD): www.aepd.es.

10. Cookies

We use cookies and similar technologies. You can manage your preferences through your browser settings or our cookie policy.

11. Changes to this policy
We may update this privacy policy from time to time. The "Last updated" date indicates the current version. We will notify you of significant changes via the website or by email.

12. Contact
If you have any questions or requests regarding your personal data, please contact us at:

✉️ support@Ovrafashion.com.

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